Partners in Your Success

Blueprint for Success

 

The Relationship Manager as a Young Mentee

Excellent client service is partly based on staff having the right attitude, but, in itself, a be-of-service orientation is not enough. The Agency strongly encourages relationship managers and other staff to take up special opportunities for professional development and education that will enhance their ability to serve our clients. The experience of mentorship is a special form of learning that...

Good Vacancy Loss

Some vacancy loss is by choice, because units are being refreshed for new members. So only a loss in name. Actually an investment.

Co-ops without Paid Managers

Since 2007, the percentage of co-ops without paid help has fallen by more than half to a mere 3% of Agency clients.  Another 12% just have a lonely bookkeeper.

Vacancy Loss

At last count, Agency clients together lost $3.2 million to vacancies. That's down 47% from 2008.The improvement speaks for itself.

Vacancy Costs

Half of Agency clients have an annual vacancy loss below $33 a unit. The lowest ever!

Risk Trend

89% of Agency clients have a Strengthening or Stable risk trend. Solid management? Better governance?

Plans in Action

The average co-op with an approved capital replacement plan tucks away more than $2,700 per unit in reserves each year--almost double the 2007 amount of $1,165. Future generations of co-op members thank you.

No Vacancy Loss

31% of Agency clients lost no money to vacancies last year.

Good Vacancy Loss
Co-ops without Paid Managers
Vacancy Loss
Vacancy Costs
Risk Trend
Plans in Action
No Vacancy Loss