Excellent client service is partly based on staff having the right attitude, but, in itself, a be-of-service orientation is not enough. The Agency strongly encourages relationship managers and other staff to take up special opportunities for professional development and education that will enhance
Case Studies of Housing Projects with Operating Agreements That Have Ended
Once a year, all Agency clients get what their boards tell us is our most important report, which is now enjoying a make-over. When you receive it, you’ll see a refreshed Risk Report that is tighter, more visual and easier to read. Although it has a different look, you will find there the same
Do you want to help dismantle the barriers that Canadians face in accessing affordable housing? Are you involved in the housing or human-rights sector and eager to secure better housing outcomes? Are you interested in providing advice and recommendations on the National Housing Strategy? If so
Your co-op is in the housing business, not the lending business. If a household doesn’t pay what it owes and moves out, you’re left with a bad debt, which will have to be covered by your other members. It is important for your co-op to keep arrears to a minimum and even better, to keep them at zero!
Everyone agrees that housing co-ops need to eliminate member arrears—or at least keep them to a bare minimum. Uncontrolled arrears are the mark of a co-op sliding into financial difficulty, putting at risk its ability to cover day-to-day operating expenses. Arrears also take money out of the members
2018 Biannual Report on the Portfolio
There’s no doubt that, as a group, the Agency’s client housing co-operatives are continuing to produce better results. We compared their performance in 2018 with their operations in the Agency’s early years—now more than a decade ago—and we are impressed with our clients’ progress. It was also good
Energy Saving and Environmental Sustainability
Tip of the Month
The number of Agency clients reporting vacancy losses of more than $250 per unit per year has fallen 50% since 2007. While vacancy rates are local, these numbers show good management.