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In 2017, the Agency took on the responsibility of managing Canada Mortgage and Housing Corporation (CMHC)’s Rent Supplement Program. A few months later, we launched our brand new On-line Rent Supplement Claims System (RS System), ending the use of outdated paper forms. Almost two years in, we are

For the first time, starting in June 2019, the Agency’s Board of Directors will include two directors already serving on the Board of CHF Canada.

Tom Clement is the long-time executive director of the Co-operative Housing Federation of Toronto. Tom is well known to Ontario co-op members and

Excellent client service is partly based on staff having the right attitude, but, in itself, a be-of-service orientation is not enough. The Agency strongly encourages relationship managers and other staff to take up special opportunities for professional development and education that will enhance

Your co-op is in the housing business, not the lending business. If a household doesn’t pay what it owes and moves out, you’re left with a bad debt, which will have to be covered by your other members. It is important for your co-op to keep arrears to a minimum and even better, to keep them at zero!

Everyone agrees that housing co-ops need to eliminate member arrears—or at least keep them to a bare minimum. Uncontrolled arrears are the mark of a co-op sliding into financial difficulty, putting at risk its ability to cover day-to-day operating expenses. Arrears also take money out of the members

There’s no doubt that, as a group, the Agency’s client housing co-operatives are continuing to produce better results. We compared their performance in 2018 with their operations in the Agency’s early years—now more than a decade ago—and we are impressed with our clients’ progress. It was also good