Resources

2009 Client Service Report Card

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2008 Client Service Report Card

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2007 Client Service Report Card

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Q&A on Net Operating Revenue

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Q&A on Insurance for Housing Co-operatives

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Q&A on the AIR for Auditors

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Tip of the Month

High-Risk Clients

Clients at High risk make up only 9.9% of the Agency’s portfolio, down from 16.3% in 2008. Proof that struggling co-ops can strengthen their operations.