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You Told Us about Our Service: The Highlights
How does your co-op really feel about the Agency? Inquiring minds want to know. Every few years the Agency reaches out to all our clients to touch base with you about our service—and our services. To make sure you can be frank with us, we hire a professional research firm that treats your individual
You Told Us about Our Service: The Reports
We are always glad to help when a client needs something, but our risk-based approach means that we spend less time with co-ops that are doing well. However, our annual package of reports is one service that goes to all clients.
Our 2018 Client Satisfaction Survey asked you to rank our reports from
Ten Years of On-Time Filing
We’ve seen great strides made over the years in the number of Agency clients that send us their annual filings on time. Recently, we recognized thirty-six co-ops—about seven per cent of our clients—for 10 years of on-time filing. Like all of our clients, these co-ops have their auditor file an
The Good Governance Test
Liquidity Ratio
Net Income Ratio
The Importance of Good Internal Financial Controls
Good Internal Financial Controls are important to keep everyone honest. In the latest HomeRun Good Practices video, we hear from Access Co-op, COHO Management, and Bridletowne Circle Co-op. Each share their role in keeping good internal financial controls, along with sound advice based on lived
Tip of the Month
Capital Reserve Balance
61% of Agency clients hold a capital reserve balance of at least $6,000 per unit. By almost doubling the amount from 2007, co-ops are nearly twice as ready to meet their future needs.