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How We Do Our Work
The Agency has a different way of administering co-operative housing programs. Our approach is risk-based, data-driven and client-focused.
Our risk-rating model
Co-operatives operating under federal housing programs have financed their properties through loans held or insured by Canada Mortgage
Tornado in National Capital Region
On Friday September 21, 2018, the National Capital Region was struck by two tornadoes that touched down in Dunrobin and Southwest Ottawa, as well as in Gatineau, Quebec. The tornadoes and high winds left devastating damage to trees, powerlines, businesses and homes, leaving many citizens without
Have Your Say About the Agency’s Service
Calling all Agency clients! This is your opportunity to tell us where we need to do better — but there’s only one week left.
For the first time the Agency is reaching out to both boards and managers for answers to questions we ask every three years about client service. Great service is important
Test Cases for Radon
The Agency and the Co-operative Housing Federation of Canada recently conducted a pilot project on radon gas. We tested for the presence of radon in three different housing co‑ops in different regions. Radon is a radioactive gas that occurs naturally through the decay of uranium in rock, soil and
Privacy
The Agency respects individual privacy. Doing so is a co-op housing tradition and also a requirement of the Personal Information Protection and Electronics Documents Act. We recognize that you have an interest in how we collect, use and share information about you.
The Agency collects personal
Concerns and Complaints
Your Co-op
The Agency has no power to interfere with a co-operative’s management or governance, except on matters that come under co-op’s operating agreement with Canada Mortgage and Housing Corporation (CMHC).
If you don’t think your co-op is following its operating agreement,
Subscribe to our E-News!
To receive regular updates, please subscribe here to our e-mail newsletter. The Agency will use your personal information only to send you updates. For statistical purposes only, we will compile aggregate information on where our subscribers live.
I understand that the Agency will send notices and
Tip of the Month
Risk Trend
92% of Agency clients have a Strengthening or Stable risk trend. Proof of many good decisions.