Our Accountability

The Agency is open about what we do and how well we do it. We are accountable to Canada Mortgage and Housing Corporation (CMHC), to our founding organization and member, the Co‑operative Housing Federation of Canada (CHF Canada), and to our client housing co-operatives. CMHC and CHF Canada both receive a copy of our audited financial statements. We undergo a compliance audit each year, conducted by a third party, to confirm that we have followed the terms of our agreement with CMHC. We report quarterly, annually and biannually to CMHC on different aspects of our performance and that of our client housing co-operatives as a group.

Every year we publish a report card showing how far we have met our published client service standards. Through our Annual Report we inform CMHC about how the Agency has performed. Every second year, we provide CMHC with a wide-ranging review of our client co-operatives’ performance. Every three years we survey our clients to find out how satisfied they are with our service.

Our Annual Reports

2018 Annual Report

Agency for Co-operative Housing
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2017 Annual Report

Agency for Co-operative Housing
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2016 Annual Report

Agency for Co-operative Housing
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Older Reports

Portfolio Performance Reports to CMHC

2016 Biannual Report on the Portfolio

Agency for Co-operative Housing
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2014 Annual Report on the Portfolio

Agency for Co-operative Housing
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2013 Annual Report on the Portfolio

Agency for Co-operative Housing
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Older Reports

Report Card on Client Service

2018 Client Service Report Card

Agency for Co-operative Housing
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2017 Client Service Report Card

Agency for Co-operative Housing
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2016 Client Service Report Card

Agency for Co-operative Housing
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Management Type

The trend in co-op management is toward management companies. Volunteer-only co-ops make up half the share of our clients (4%) that they did in 2007. Co-ops with their own employees are down to 30% of Agency clients, while management companies serve 52%. The rest have only a bookkeeper.