Our Accountability

The Agency is open about what we do and how well we do it. We are accountable to Canada Mortgage and Housing Corporation (CMHC), to our founding organization and member, the Co‑operative Housing Federation of Canada (CHF Canada), and to our client housing co-operatives. CMHC and CHF Canada both receive a copy of our audited financial statements. We undergo a compliance audit each year, conducted by a third party, to confirm that we have followed the terms of our agreement with CMHC. We report quarterly, annually and biannually to CMHC on different aspects of our performance and that of our client housing co-operatives as a group.

Every year we publish a report card showing how far we have met our published client service standards. Through our Annual Report we inform CMHC about how the Agency has performed. Every second year, we provide CMHC with a wide-ranging review of our client co-operatives’ performance. Every three years we survey our clients to find out how satisfied they are with our service.

Our Annual Reports

2023 Annual Report

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2022 Annual Report

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2021 Annual Report

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Older Reports

Portfolio Performance Reports to CMHC

2022 Biannual Report on the Portfolio

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2020 Biannual Report on the Portfolio

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2018 Biannual Report on the Portfolio

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Older Reports

Report Card on Client Service

2023 Client Service Report Card

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2022 Client Service Report Card

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2021 Client Service Report Card

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Tip of the Month

Vacancy Loss

The number of Agency clients reporting vacancy losses of more than $250 per unit per year has fallen 50% since 2007. While vacancy rates are local, these numbers show good management.