Our By-Law and Policies

Our By-Law and Policies
Photo timetrax23/Flickr (CC BY-SA 2.0)


Governance

By-law No. 1
Board of Directors Charter 
Director Compensation and Expenses
Director Profile 
Ethical Conduct
Ethical Conduct Agreement
Finance and Audit Committee Charter
Governance and Human Resources Committee Charter
Risk Management
Role of the Individual Director
Signing Authority for Contracts
Sustainability

Client Service

Accessibly for Persons with Disabilities
Bilingual Services
Client Service and Satisfaction Standards
Communications
Confidentiality and Access to Information
Complaints and Dispute Resolution
Privacy

Corporate Services

Accounting for Prepaid Expenses and Capital and Intangible Assets
Financial Accountability
Procurement
Human Resources

 

Management Type

The trend in co-op management is toward management companies. Volunteer-only co-ops make up half the share of our clients (4%) that they did in 2007. Co-ops with their own employees are down to 30% of Agency clients, while management companies serve 52%. The rest have only a bookkeeper.

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