Our By-Law and Policies

Governance

By-law No. 1
Director Compensation and Expenses
Director Profile
Ethical Conduct
Role of the Individual Director
Sustainability

Client Service

Accessibility for Persons with Disabilities
Bilingual Services
Client Service and Satisfaction Standards
Communications
Confidentiality and Access to Information
Complaints and Dispute Resolution
Privacy

Corporate Services

Accounting for Prepaid Expenses and Capital and Intangible Assets
Financial Accountability
Procurement
Human Resources

Co-ops without Paid Managers

Since 2007, the percentage of co-ops without paid help is down by more than half to a mere 2% of Agency clients. Another 12% just have a lonely bookkeeper.

Hire Good Help