Our By-Law and Policies

Governance

By-law No. 1
Director Honoraria and Expenses
Director Profile
Ethical Conduct
Role of the Individual Director
Relationship with Member
Sustainability

Client Service

Accessibility for Persons with Disabilities
Bilingual Services
Client Service and Satisfaction Standards
Communications
Confidentiality and Access to Information
Complaints and Dispute Resolution
Privacy

Corporate Services

Accounting for Prepaid Expenses and Capital and Intangible Assets
Financial Accountability
Procurement
Human Resources

Tip of the Month

Infectious Arrears

In co-ops where board members are behind on their housing charges, the amount all members owe is almost four times higher than in co-ops where board members pay on time. This number speaks for itself.

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