For the first time, starting in June 2019, the Agency’s Board of Directors will include two directors already serving on the Board of CHF Canada.
Tom Clement is the long-time executive director of the Co-operative Housing Federation of Toronto. Tom is well known to Ontario co-op members and
Over the past 15 years, the Agency has worked with a number of co-operatives facing serious and complex financial challenges. Effective solutions can be difficult to achieve. They demand flexibility and an enormous commitment to positive change from everyone involved. At the Agency, nothing makes us
The Agency has developed a new information source that can guide your co-op as you navigate to the end of your CMHC agreement. The web page we’ve called Your Expiring Operating Agreement will help you chart the best course as your co-op embarks on its new chapter. Serving as an information hub, the
The Agency never imagined a pandemic when it drew up its model Management Services Agreement. We developed it for co-ops to use when they hire a company to manage their property without the need to be on site. The goal was to set out clear expectations for both the co-op and the management company
How does your co-op really feel about the Agency? Inquiring minds want to know. Every few years the Agency reaches out to all our clients to touch base with you about our service—and our services. To make sure you can be frank with us, we hire a professional research firm that treats your individual
We are always glad to help when a client needs something, but our risk-based approach means that we spend less time with co-ops that are doing well. However, our annual package of reports is one service that goes to all clients.
Our 2018 Client Satisfaction Survey asked you to rank our reports from
On Friday September 21, 2018, the National Capital Region was struck by two tornadoes that touched down in Dunrobin and Southwest Ottawa, as well as in Gatineau, Quebec. The tornadoes and high winds left devastating damage to trees, powerlines, businesses and homes, leaving many citizens without
Calling all Agency clients! This is your opportunity to tell us where we need to do better — but there’s only one week left.
For the first time the Agency is reaching out to both boards and managers for answers to questions we ask every three years about client service. Great service is important
We invite all site staff, managers, and federation staff to attend one of two in-person training sessions or a webinar on Canada Mortgage and Housing Corporation (CMHC)'s rent supplement program. During these sessions, we will review some terms of the 2017 rent supplement agreement and answer your
Clients at High risk make up only 9.9% of the Agency’s portfolio, down from 16.3% in 2008. Proof that struggling co-ops can strengthen their operations.